24/7 Customer Support
Discover more about customer support and why it's hard to discover an website hosting provider which offers top-class support.
The customer support that you can get from your shared web hosting provider is really important, regardless if you have pre-sales questions and you're not a customer yet, or you have a technical problem with an active account. Prompt and correct information regarding a question or an issue can save you lots of time and efforts, not mentioning that this is usually a sign that you are ordering from a real hosting provider and not from some reseller. If you get a hosting account from a company that doesn't own its servers and it can't access them directly, it is likely that you'll wait for a day or two to have an answer to your query, thus your sites may remain offline for quite a while. In contrast, a provider that offers numerous means of communication and has a support staff that is available all the time can assist you right away and help you limit or totally avoid any kind of downtime and possible losses.
24/7 Customer Support in Shared Web Hosting
Our Linux shared web hosting
come with 24/7/365 pre-sales, customer and technical support, so regardless if you're inquiring for our web hosting services well before you make an order or you're a current customer and you have any question or some difficulty, you will be able to contact us any time, which includes holidays and weekends. We have multiple channels to get in touch with us - a couple of telephone lines around the globe for your convenience plus live chat support for billing, pre-sales and basic questions; email messages and support tickets for more complex matters or any matters which require extra time to investigate and fix. In contrast to various other web hosting suppliers, our trouble tickets have a guaranteed max response time of just 1 hour, thus whatever your issue is, it'll be resolved timely and you won't waste days so as to have something fixed.
24/7 Customer Support in Semi-dedicated Hosting
All Linux semi-dedicated hosting services
that we offer come with 24/7 customer and technical support, so no matter what problem you experience, you can get in touch with us and we'll help you in a timely manner. The guaranteed response time for any e-mail message or support ticket that you open from your Hepsia website hosting Control Panel is only one hour; typically the response time hardly ever exceeds 20 min. In addition, we offer telephone support with a couple of local numbers worldwide plus a live chat, which means that you'll be able to contact us and get more details about our solutions even if you do not have an account yet. We are able to help you with any kind of question or a difficulty you have - payment methods, plan specs, email setup, hosting account settings, and many others. If you use our services, you will not ever have a scenario where you have to wait for a few days to get an issue solved like you may need to do with numerous other suppliers.
24/7 Customer Support in VPS Hosting
In case you obtain a virtual private server
from our company, you'll be able to use several different methods of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales issues, we have several local phone numbers in the U.S.A., the UK and Australia along with a live chat service. When you're an active customer and you want assistance with a technical issue which requires longer time to investigate or resolve, you can open a ticket through your billing account or you will be able to send an email and we will handle the problem and send you a response within the hour. The response time is guaranteed 24/7, which includes weekends and holidays, yet for the majority of problems it takes less than 30 mins to receive support. The support service covers your VPS as well as all of the pre-installed software it comes with, so in case you'd like to have help with third-party apps, you'll be able to check the optional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Web Hosting
With a one-hour max reply time warranty, you will receive prompt support when you obtain a dedicated server
through our company. Our customer and tech support crews are accessible 24/7/365, as a result any time you open a ticket via your billing account or you send an email about any problem with your server or the pre-installed software on it whatever the time of the day, you'll get an answer within 1 hour, even during holidays. Our ticketing system is the better option when the issue in question needs longer time to be solved or when it has to be sent to our admins, as it is much easier to monitor the communication sent on both sides. For common, billing and sales issues/inquiries, you're able to call us or talk to a live representative employing our chat service. In case you include the Managed Services upgrade to the server plan, our administrators can also help you with third-party software installation as well as troubleshooting and similarly to the regular support, this service is available 24/7 too.