Integrated Ticketing System
What is an integrated ticketing system and what are the pros of employing one? How is it different from other kinds of customer support?
There are a handful of ways in which you can get in touch with the hosting company whose services you’re using, but the one that you’ll always find regardless of which company you choose is a ticketing system. This is the easiest method of communication for a number of reasons. If no help desk support staff representative is available at the moment and they are all busy, a phone call may not be responded to, but a ticket will always hit home. In addition, you can copy/paste extensive pieces of info without worrying about typing errors, and in case a particular problem needs more time to be solved or a number of replies must be exchanged, all the information will be in one location, so either party can always see the comments supplied by the other one. The disadvantage of using tickets to touch base with your hosting provider is that they are typically separate from the hosting platform, which suggests that if you need to supply information or to follow guidelines, you’ll have to use no less than 2 different admin interfaces and this number might grow if you’d like to administer a number of domains. Additionally, many web hosting companies reply to tickets after hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time whilst waiting for an answer.
Integrated Ticketing System in Shared Web Hosting
With a shared web hosting
from our company, you’ll never need to sign out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can easily access any trouble ticket while you’re browsing your website files or tweaking various account settings. The ticketing system is being closely monitored 24x7 by our client care staff members and the response time is no more than 60 minutes, but it seldom takes more than twenty minutes to get assistance. Unlike some web hosting providers, we don’t charge more for using the ticketing system, so you can get in touch with us as often as you want and request info concerning any billing or technical issue. Plus, you can read a number of help articles, which will help you tackle the most common obstacles on your own.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia hosting Control Panel, which is included with all our Linux semi-dedicated hosting services
, was developed with one aim in mind – that you should be able to manage everything connected to your semi-dedicated account from a single place and the support tickets are not an exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, if you have an inquiry or encounter a problem, you can touch base with our customer care staff momentarily without having to log into another system. You can browse through your files or check different account settings whilst sending a new ticket or reading the answer to an old one. In case you have an abundance of tickets and you’d like to track down a given one, you can resort to the clever search option, which is available in the Help section. We’ll make sure you get a response in less than one hour regardless of the essence of your question or problem.