If your hosting service provider provides live chat support, you can speak with a representative in real-time and find out useful info or get a problem resolved timely. The basic advantage of using chat rather than calling to consult with a live person is that you'll need just a computer with web access, which means that you will not pay any fees when you're in a different country or state. What's more, it is easier to copy and paste information for instance domains, usernames or error messages i.e. details that are sometimes hard to give to the other party on the phone. The real-time chat is also a much faster option to contact your web hosting provider's support team in comparison to using a ticketing system. What's more, when some situation needs some more time to be dealt with, you are able to do something else entirely while you wait for support on the live chat, therefore you won't lose time - something that's not possible if you're on the telephone.
Live Chat Support in Shared Web Hosting
We supply a live chat assistance service for all Linux shared web hosting that we offer and we're able to help you with almost everything in real time. If you do not have an account with us yet, we are able to provide you with more info about the plans to help you to get the most appropriate plan. In case you are an active client, we can help you with any billing or general issue and even with multiple common technical problems, for instance an email address installation in a desktop email client. When you can't call us for whatever reason or you're in some country where we don't have a local telephone number, the live chat is the best option to get in touch with us. Of course, some problems require longer time to investigate and test, which means that you'll have to open a support ticket to our technicians, however, we are able to save your time and assist you with lots of troubles on the chat.
Live Chat Support in Semi-dedicated Hosting
We have a live chat service that is designed for all our potential and present customers. In case you're searching for a new web hosting account, you are able to chat in real time to one of our agents and obtain more info about our Linux semi-dedicated hosting services so that you can choose the optimal plan for your sites. In the event that you already have an account with us, we can support you in a timely manner with billing, general and 1st level techmatters. Although in some cases you may have to open a ticket since there're issues that cannot be resolved through a live chat, we can assist you with numerous basic tasks, such as setting up an e-mail account in an email client or forwarding one domain to another. As a result, you will get quick support and you'll save a long time.