One-Hour Response Guarantee
1 Hour Response Time Guarantee - what does that mean and how exactly does it boost user experience?
If you’ve ever got any enquiries with regards to your web hosting account or you experience a problem with your websites, you’ll need to contact the web hosting company’s customer support team. It may not make a difference how soon they’ll answer when you've got an enquiry of a generic nature, but an issue like a botched web application update, for instance, may result in your site becoming broken or invisible on the Internet. And the longer you have to wait for the support team to get back to you, the longer the site will be offline. If you offer goods or services online, any downtime will affect your site in a bad way and you may lose current or prospective visitors. Lots of hosting providers, mainly resellers, answer trouble tickets and emails within twenty four hours, but in the online age that’s way too long, as clients will scarcely ever go back to a site that isn’t functioning correctly for a prolonged interval.
One-Hour Response Guarantee in Shared Web Hosting
Our guaranteed max response time for any ticket that you submit or any e-mail that you send is only sixty minutes, even if you contact us during weekends and official holidays. Whatever the nature of your inquiry or issue may be, we will help you straight away and will supply you with the needed information to solve any problem with your websites. The real response time normally does not exceed fifteen-twenty minutes, which is the reason why you can forget about waiting around for hours and hours on end to get an issue resolved or even worse – waiting around a whole day only to get a reply that more information is required whilst nothing is fixed. We will assist you at once solely because we realize precisely how precious time can be in the dynamic digital age. The 1-hour response guarantee applies to any technical or billing enquiry that you may have in regard to our Linux shared web hosting
One-Hour Response Guarantee in Semi-dedicated Hosting
We guarantee that if you open a customer support ticket via your web hosting Control Panel or send an email concerning your semi-dedicated server
, you will get an answer within maximum sixty minutes. You can touch base with us whenever you need in regard to general, billing or technical matters and because of the fact that we’re working 24x7, you will invariably get help without any delay. Based on the particular question or issue, we’ll give you more information, eliminate the predicament if it’s been caused by something that is within our reach or instruct you on what actions to take in case you have to adjust a given setting for a web application that we don’t have access to. You can forget about waiting for a whole day for every reply. The fact is, in most cases we respond to tickets and emails within no more than twenty to twenty five minutes.