You can find plenty of shared web hosting providers on the market today, still many of them are resellers that have minimal resources, especially when it comes to support. A way to distinguish them is the option to get in touch with the company over the phone. The type of support that you'll get through this channel of communication varies based on the service provider - a few of them offer experienced telephone support, various others offer basic and customer support only as some issues are more time-consuming and it is a lot less difficult to be resolved with a ticket, particularly if the issue has to be escalated. Nonetheless, it is good to know that you can always get in touch with your website hosting supplier since there are lots of small issues that can be taken care of effectively and timely with a phone call, not mentioning that you're able to get additional info regarding the services even before you become a customer.
Phone Support in Shared Web Hosting
In case you decide to purchase one of our Linux shared web hosting, you'll be able to get hold of our customer support crew via phone for 14 hours every day. We will assist you in choosing the perfect plan for your web sites because we realize that it is better to discuss this kind of issues with a live person. If you already have an account, we're able to assist you with any sales/billing questions and / or general matters, even with some technical situations which don't involve a lot of time or escalation to a system administrator since it will be more convenient to open a ticket for time-consuming matters so as to have the entire correspondence in a single place. We have telephone numbers in the United States, the United Kingdom and Australia, so you'll be able to call the one you prefer and talk to our agents.
Phone Support in Semi-dedicated Hosting
The support services forall of the semi-dedicated server packages that we offer include real-time phone support for 14 hours daily. If you're unsure which package will be appropriate for your websites, you want to learn more about the package's specs or you're looking for any other information about our services, you'll be able to call any of the local phone numbers that we have in the United States, the United Kingdom and Australia and our customer support agents will help you. If you already own an account, you'll be able to get in touch with us about sales and general matters, although we are often able to assist with a lot of tech issues as well. For strictly technical issues you will have to take advantage of our integrated ticketing system where the conversation between you and our technical support crew will be in one place, which is the better option in case your problem needs additional time to be dealt with or it needs to be escalated to our sysadmins.