Technical Support Channels
A One–Hour Response Guarantee
We provide a one–hour response guarantee for every support ticket or email that you submit to the customer service staff. We will swiftly respond to all the common questions and forward the case to our server admins in case any additional assistance is required. If you order the Admin Services package, we will perform any of the included tasks at a time that has been discussed with you earlier.
A Top–Quality Support Service
Our technical support team will be available to you 24–7–365 should you require help with the Website Control Panel or with any of the apps that we install for your convenience on the dedicated web hosting server. What is more if you need assistance with the day–to–day admin tasks on your dedicated hosting server, you can take advantage of our Admin Services package, that includes backup hard disk drive storage space, weekly Operating System updates, installation and problem troubleshooting procedures, server monitoring and rebooting services, etcetera.
An Easy–to–Navigate Help Section
Our Website Control Panel is pre–installed for every Linux dedicated hosting server. Among its functions is a rather useful integrated knowledge base that will guide you step by step on all the operations that you can perform. Most of the how–to articles have video versions that show all the tasks that you can perform in a highly illustrative way. You will find all the instructional articles and the video tutorials in the upper right corner of each Website Control Panel section.